Fuel
up at TNS Market Day
January 26th 2010
Fuel up at TNS Market Day and prepare yourself for
an excellent and succesful start of the new decade!
Global and local experts present you interesting learnings through 10
different sessions, illustrated by a variety of case studies from different
sectors going from FMCG, Retail Banking, Media, to Utilities and Public
Services.
Don't miss this event and register
today.
AGENDA
09.00 - 09.30 | Networking & breakfast (coffee, croissants, ...)
09.30 - 09.45 | Welcome by Dominique Vercraeye, MD @ TNS Belgium
09.45 - 10.45
New Trends: Le carnet
des tendances (Session 1)
by Geneviève Reynaud, Directrice Département Idea Architects
10.45 - 11.30 |
Parallel sessions
Customer Experience: “Reacting
successfully to customer feedback” (Session 2)
Case study: My Mediareport
by Erik Luijts, Client Service Manager TNS and Wouter Quartier,
Head of VRT Research
Back to Basics: Know your
Market! (Session 3)
Case Studies from Chocolate Biscuit market and Beer market
by Machteld Andries and Jan Jaap De Vlieger, Client Service Managers
TNS
11.30 - 12.15
| Parallel sessions
Customer Loyalty: “Improving
service excellence across touchpoints in a B2B environment...”
(Session 4)
by Annick Deseure, Client Service Manager TNS
Innovation: What differentiates
the best innovators? (Session 5)
by Sandra Tielemans, Head of Client Service Management TNS
12.15 - 14.00 | Networking & walking lunch
14.00 - 14.45
| Parallel sessions
Marketing Communication:
“How to improve the impact of your investments”
(Session 6)
Case Studies from Consumer electronics and Retail Banking
by Rosie Hawkins, TNS Global Head of Brand & Communication
Shopper & Retail strategy:
“Do you know where you are losing sales opportunities?”
(Session 7)
by Margaret Piatkowski, Global Director TNS Retail & Shopper
14.45 - 15.30
| Parallel sessions
Media Planning: “We’ve
got a Box to put in your Brain...” (Session 8)
by Jan Drijvers, Client Service Manager TNS Media
Customer Needs: “How
to be “green” in a relevant and differentiating manner...”
(Session 9)
by Annemie Cordemans, Consultant Qualitative TNS and Carine Galant,
Research Manager Qualitative TNS
15.30 - 16.30
Research 2.0: qualitative
insights in large quantities (Session 10)
Social Media Monitoring: Qualitative insights in Quantitaties!
Case studies from Energy suppliers, P&G, Cibavision and Dutch Ministry
of housing
by Marcel Maassen, TNS NIPO Web Strategy Director
16.30 - 17.30 | Networking and Drinks
Practical info
Location: SAP Lounge, Vilvoorde
by car: SAP Lounge, Dewezplein 5 (near Rondeweg) 1800 Vilvoorde
by train: Railway station Vilvoorde, 10 minutes walking distance only
Questions?
Contact Sandra Pianet (+32 2 215 19 30 - sandra.pianet@tns-global.com)
Limited seats, for free / on invitation only.
Sessions will be mainly in English, some in French.
